Refund policy

Last updated: 22 July 2026

OG DEALS is operated by Fendi Garments, The Crest, B1-704, Pune, Maharashtra 411027, India (business location). Email: branddealpcmc@gmail.com. Phone: +91 98500 43222.

Refund, Return and Cancellation Policy

This policy applies to physical products purchased from OG DEALS. It is intended to comply with the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020. Nothing in this policy limits any non-waivable rights available to a consumer under applicable Indian law.

Eligible returns and refunds

We accept a return, replacement, or refund, as appropriate, where a product is damaged in transit, defective or deficient, spurious, materially different from its description or advertised characteristics, the wrong product or quantity is delivered, or delivery is materially delayed beyond the represented delivery period, except where the delay is caused by force majeure and applicable law permits an exception.

For visible damage or an incorrect item, please contact us within 48 hours of delivery at branddealpcmc@gmail.com or +91 98500 43222. Include your order number and clear photographs or video where reasonably available. The 48-hour reporting period helps us investigate transit damage; it does not exclude rights relating to latent defects or other rights that cannot lawfully be limited.

We may request reasonable evidence and arrange an inspection. A claim will not be rejected arbitrarily. Once approved, we will provide return instructions. Fendi Garments will bear reasonable return-shipping costs for an eligible damaged, defective, incorrect, spurious, deficient, or materially misdescribed product.

Condition of returned products

Except where examination was reasonably necessary to discover a defect, returned products should include the original packaging, labels, accessories, and proof of purchase. Normal handling needed to inspect the product will not by itself invalidate a legitimate statutory claim.

Change-of-mind and sizing

We do not ordinarily accept returns solely for change of mind, personal preference, or an incorrectly selected size when the correct product and size ordered were supplied. This exclusion does not apply where the product is defective, incorrect, misdescribed, or where applicable law requires a remedy.

Refund processing

After an approved returned product is received and verified, we will initiate the refund within 24 hours to the original payment method. Banks and payment providers may require additional processing time before the amount appears. If the law or the circumstances require a refund without a physical return, we will process it promptly after approval.

Order cancellation

An order may be cancelled until it has been packed. Once an order has been packed or shipped, it cannot ordinarily be cancelled. This does not affect the customer's right to reject or seek a remedy for an eligible defective, damaged, incorrect, spurious, deficient, misdescribed, or materially delayed product.

Complaints

Grievance Officer: Vinod Agrawal, CEO. Email: branddealpcmc@gmail.com. Phone: +91 98500 43222. We will acknowledge a consumer complaint within 48 hours and aim to resolve it within one month, as required by applicable law.